Ever since the dawn of mankind, information has won and lost wars. Information is power. The need to know is hard-coded in human psyche. Remember Sanjay using his divine vision “technology” to view and narrate the Mahabharata events to King Dhritarashtra ? Or James Stewart peeking into apartments of his opposite building using binoculars in “Rear Window”? The itch to know where others are and what they are doing is nothing new.
I was recently reading an article on Times Online (The online edition of the Times in the United Kingdom) recently that triggered a chain of thoughts that led to this blog post. Shopping Centers in the UK are installing clever devices placed on walls around the centers. These devices use technology to track when people enter a mall, which stores they visit, how long they remain there and what route they take as they walk around. How is this enabled ? Via the mobile phones that the customers carry with them !! Even when you are not using your mobile phone, it “pings” or contacts the network every few seconds. This signal is what the devices (receiver dishes) mounted on the walls catch and record. The benefits to the Mall owners ? Footfall analysis – retail chains would pay a king’s ransom to be able to better understand and predict the behaviour of their customers. If, for example, I walk into my nearby mall and first visit the hypermart, spend half an hour there, go to the Crossword store and finally visit the CafĂ© Coffee Day outlet before exiting the mall, my movements would be recorded via the mobile handset I carry. If I visit the mall a number of times in a quarter and they have a history of my footfalls, they can predict my behaviour and targeted advertising can take place. When the owners of a mall implemented this system and found that a large number of the people visiting carried Mobile numbers registered in Germany, they immediately realized that a good section of their customer base was German and adding German-language signs in the mall would make them feel more welcome !!

Sam Altman, a student at Stanford, was leaving his Class one day when he suddenly wondered where his friends were. When he left Stanford, Altman started his own company which created Loopt, a service that uses Global Positioning Satellite technology on cell phones to track location of friends. The Loopt service is being touted as the Cell phone enablement of Social Networking. Some network service providers in the US enable Loopt to work, wherein friends agree to be “visible” to other friends on the same network. This means that if I am on my way to watch the latest “Indiana Jones” movie, I can see which of my friends is nearby and check whether they would like to join me. The Loopt technology tracks people to an accuracy of 30 feet !!
Mobile virtual-network operators Helio and Boost have developed services to automatically track and alert people about their friends' location.
Other services, such as Groundspeak's Geocaching, let cell phone users participate in a mobile scavenger hunt.
Verizon Wireless and Sprint Nextel have offerings that help parents track their children's cell phones. Child locating services in the US and UK have proven successful. Parents with computers can go to a portal where, after entering their password, they can tap in the phone number of their child's phone and view a map showing the child's location within 25 seconds. Those preferring to use their mobile phones can send a text message via SMS with the name of their child and password and receive a response per SMS.
The flip side to all this great all-knowing technology is the concerns over privacy and security. Citizens in countries where these technologies are being deployed are questioning the sanctity and the extent to which their personal data is being collected by private companies or even government. No one wants to be under the constant scrutiny of “Big Brother”. What if all this data were to fall in the hands of the wrong kind of people? Spammers, Anti-social elements etc. – would one want them to know exactly where you and your family go?
It’s creepy to think that when I hide behind a curtain and call out “Peek-a-boo ! I see you” to my almost-one-year old son….someone out there might be pulling a Peek-a-boo on me too !!!